Help & FAQ

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About the Menu Shop

Your Website Questions Answered


Online discounts

All discounts codes cannot be used in conjunction with any other offer.  If you want to stay updated with all of our latest offers subscribe to our newsletter using the following link - newsletter.

For larger quantites on any of our products we are happy to supply a quotation.


Delivery Information

European and World Shipping

Postage Zones

£9.50  £15  £25 £25 £75

All other areas email or call for a quote

Prices are for 1 x 20kg box, if your delivery requires 2 or more boxes we will contact you with revised delivery charge to get your approval BEFORE we proceed with the order.

Depending on the product ordered, most items will reach you in 3 - 15 working days. Please contact us for an exact delivery time.


Paying and invoicing

In order to place an online order we require debit or credit card details via our secure system. We reserve the right to make a reasonable charge for work incurred on cancelled personalised orders. We accept all major credit and debit cards(excluding American Express).

Items ordered over the phone or by post must be paid for by credit card, cheque, postal order, banker's draft or direct money transfer on a proforma basis either when order is placed or when artwork has been approved. If invoice and delivery address are different, just let us know at the time of payment.

Payment to bank details :-  Menu Shop Europe Limited, Lloyds Bank, Market Place, Warminster  Sort code 30-99-13  Account Number 30968960

There is no extra charge for paying by credit card.

We cannot allow COD payments as we use a third party carrier to deliver your goods.

We will post a VAT invoice to you within a few days of your goods being despatched.


How secure is the Menushop website?

Security is the main consideration for online purchasing which is why we take security very seriously at Menushop.

Whenever your personal information is sent to or from us we ensure that the information is sent securely using the latest SSL encryption (Secure Socket Layers). This means that the information cannot be intercepted and decrypted by anyone else - for tech-heads, we use a variable SSL encryption at 128 to 40 bit dependant on the browser capabilities. All of your orders and details are kept in a secure database on our webserver and can only be accessed by key members of the Menushop staff and are not shared with anyone else.

But don't take our word for it!
Whenever you login / register / order you will see this in the top right hand corner of the screen:

This is an unofficial reminder to you that you are in a secure area of the website, but the official confirmation can be found by looking for the locked padlock icon This is a secure zone - look for the padlock icon in the bottom of your browser window on the bottom right (Internet Explorer) or bottom left (Netscape Navigator) of your browser window. This shows that you are using secure encryption. If you double click on the padlock it will bring up more details about our security certificate including the encryption level and the fact that the certificate is in our name!

You can also tell you are in a secure area by looking at the url of the page (in the address bar of your browser). This will always start with " https:// " instead of plain old http://

If you have any other questions about our security, please feel free to contact the webmaster


Customer Support and Service

If you wish to talk to a human being about anything relating to Menushop or the website, or if you have any general queries you can phone us on 01985 217000. This is a standard rate line, so calls will not cost more than normal. Our offices are open from 9am-5pm (GMT) Monday to Friday except for bank holidays, but you can send us an email to at any time and we will respond as quickly as possible.


Our Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you to process your order successfully and to provide you with the best possible service. How? By keeping your details in our secure database it means that you can return to Menushop at any time and place more orders without having to enter the information again, or you can login to your account and check on any of the orders you have placed with us or edit your details at any time. The only information we collect is the information that you enter when you register or place an order with us - we never collect any other data about you without your knowledge, Information is collected lawfully and in accordance with the Data Protection Act 1998

Your details are held by Menushop and are never shared with other organisations. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

Whilst we may e-mail you using your supplied e-mail address for queries about your orders or for order confirmation, we will not e-mail you in the future unless you have given us your consent. When you register there is an option to choose to not receive any marketing e-mails from us, and if you change your mind at any point you can change your preference either way simply by logging in to your account and editing your details or you can e-mail or telephone us on 01985 217000 and we can change it for you.

You can check and edit the information that we hold about you by logging in to your customer account online at any time.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We use technology to track the patterns of behaviour of visitors to our site, but this is done completely anonymously and without the use of "cookies".

The only time we use cookies is if you choose to save your shopping cart (so that you can return to the site with the contents of your cart still intact) or if you tick the "remember me" box when you login which will allow you to use the "quick login" function. Cookies are saved on your computer and allow us to recognise you when you return to the site

If you have any questions/comments about privacy, you should email us at and we shall respond as soon as possible


Terms and Conditions

  1. The terms of the contract do not affect your statutory rights.
  2. All Prices shown exclude VAT.
  3. Returned or represented cheques will be charged a £10.00 administration fee
  4. Prices are subject to alteration without prior notice.
  5. Claims arising from shortages or damages must be made within 3 days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage.
  6. Goods dispatched to a third party are at your own risk.
  7. Goods remain the property of The Menu Shop until full payment has been received. All goods are subject to delivery costs unless collected from our premises giving prior notice.


Your right to cancel your order: cancellation notice

Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order for unpersonalised goods within a 7 working day period. The cancellation period starts from the day the order is placed.

For personalised goods you can cancel your order at any time prior to the goods being made though there may be a cancellation charge equivalent to any artwork and plate charges already incurred by The Menu Shop.

The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not sufficient. In the event of cancellation after the goods have been delivered please see 'Returns' below. 



We will only accept return of personalised goods if they are damaged or faulty. If the product arrives to you damaged or faulty in any way, this must be notified within 3 days of receipt. To avoid uncertainty we request that notification be made in writing (email, letter or fax). The sales staff will then arrange to uplift and replace.  Thereafter we accept no responsibility as goods may have been damaged after arrival. This does not affect your statutory rights.

For unpersonalised goods we have a 7-day returns policy, so if for any reason you are unhappy with your purchase you can return it to us within 7 days of receipt. To qualify for credit, goods must be returned in original packaging and in re-saleable condition, please contact our sales team to get a returns note so your order can be identified quickly enabling a speedy refund. We reserve the right to charge a 20% restocking fee where we deem applicable and will not credit original carriage charge. If the product arrives to you damaged or faulty in any way, this must be notified within 3 days of receipt. The sales staff will then arrange to uplift and replace.

Thereafter we accept no responsibility as goods may have been damaged after arrival. This does not affect your statutory rights.


Our Complaints Procedure

If you have any complaints about Menushop, regarding orders, products or anything else please contact us on 01985 217000 by fax on 01985-218000 or send an email to We take complaints and problems seriously and promise to:

  • acknowledge your complaint within 5 working days
  • keep you informed throughout the complaints procedure


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38 High Street, Warminster, Wiltshire BA12 9AF     Tel: (0044) 01985 217000
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